Privacy Details
Last Updated: [7/5/2025]
Welcome to Feylora.lk, your go-to destination for elegant and modern women’s fashion. At Feylora, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the data you provide to us when interacting with our website – https://feylora.lk.
This policy applies only to online interactions via this website and does not apply to information collected offline or through third-party platforms.
Your Consent
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use this website.
Who Can Use Our Website
There are no age restrictions to browse or shop at Feylora.lk. However, if you are under the age of 18, you should get permission from a parent or guardian before making any purchases or submitting any personal information.
Information We Collect
We collect the following categories of information:
a) Personal Identifiable Information (PII):
- Full Name
- Phone Number
- Email Address
- Shipping/Billing Address
- Order History
- Account Login Credentials (if you create an account)
b) Order & Transaction Details:
- Products viewed, added to cart, or purchased
- Payment method used (handled securely by our payment processor)
- Delivery status and preferences
c) Optional Information:
- Product reviews or feedback
- Wishlist items
- Responses to surveys or marketing messages
d) Automatically Collected Information (Non-PII):
- IP Address
- Browser type and version
- Device type (mobile/desktop)
- Time and date of visit
- Pages viewed and time spent
- Referring website/source (Google, Facebook, etc.)
Why We Collect Your Data
We collect this information to:
- Process and fulfill your orders efficiently
- Send order confirmations and delivery updates
- Offer customer support
- Personalize product recommendations
- Improve website speed, design, and usability
- Send promotional offers, discounts, or newsletters (only if subscribed)
- Ensure secure payment handling
- Protect our website from fraud or misuse
We Do NOT Share Your Data
At Feylora.lk, your privacy is a top priority. We do NOT sell, share, rent, or trade your personal data with any third-party advertising platforms, analytics companies, or marketing services.
Only in the following limited cases will we use external services:
- To process your payment securely (e.g., via PayHere or Stripe)
- To deliver your order through a courier service
Even then, only minimum required information (such as your name and address) is shared strictly for order fulfillment purposes, and those services are bound to protect your data.
Data Security
We take your privacy seriously and implement several security measures:
- SSL (Secure Socket Layer) encryption
- Secure, PCI-compliant payment gateways
- Limited access to your data internally
- Regular website scans and threat monitoring
However, while we do our best to protect your data, no method of transmission over the internet is 100% secure.
Use of Cookies
Cookies help us improve your shopping experience. These are small text files stored on your device to:
- Remember login or cart information
- Show relevant products
- Speed up page loading
- Collect anonymized analytics
You can decline or delete cookies anytime through your browser settings. Disabling cookies may affect site performance.
Return, Refund & Exchange
Please note:
- We do NOT provide cash refunds.
- Exchanges or store credit may be considered in accordance with our Return & Exchange Policy.
- To request a return/exchange, please contact +94 77 765 4791 within the valid period specified in the product policy.
Email Communications
We may send you emails related to:
- Order confirmation and updates
- Customer service responses
- Offers and promotions (only if opted-in)
You can unsubscribe at any time using the unsubscribe link in promotional emails.
External Website Links
Our website may contain links to third-party websites (e.g., Instagram, courier tracking pages). We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.
Data Retention
We retain your personal data only as long as:
- Required to fulfill your orders
- Necessary for legal or tax compliance
- Helpful for customer service or repeat orders
If you would like to delete your data, you may request so by emailing us.
Your Rights
You have the right to:
- Request a copy of your personal information
- Correct any inaccurate data
- Withdraw consent for marketing
- Request deletion of your data (within legal limits)
Please email us with your request and allow 3–5 working days for processing.
Policy Updates
We may update this policy to reflect legal, technical, or business changes. The latest version will always be available on this page. Continued use of the site means you accept any updated version.
Contact Us
Have questions or need help? Contact us at:
Email: support@feylora.lk / shop.feylora@gmail.com
Phone: +94 77 765 4791
Website: https://feylora.lk