Shipping & Delivery Policy – Feylora.lk
Last Updated: [7/5/2025]
Thank you for shopping with Feylora.lk. We are committed to delivering your order as efficiently and safely as possible across Sri Lanka. This policy outlines our shipping timeframes, fees, methods, and everything else you need to know about delivery.
Delivery Coverage
We currently deliver to all major cities, towns, and rural areas across Sri Lanka. Our logistics partners ensure reliable island-wide delivery.
International shipping is not available at this time. We only ship within Sri Lanka.
Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive a confirmation email or SMS once your order is packed and ready for dispatch.
Estimated Delivery Time
| Location Type | Estimated Time |
|---|---|
| Colombo & Suburbs | 1–3 working days |
| Other Urban Areas | 2–4 working days |
| Rural Areas | 3–5 working days |
Delivery time may vary slightly during seasonal periods, strikes, courier delays, or extreme weather conditions.
Delivery Charges
| Order Value | Shipping Fee |
|---|---|
| Under Rs. 7,500 | Rs. 300 (Colombo) / Rs. 400 (Outstation) |
| Rs. 7,500 or more | FREE Shipping Island-wide |
Delivery fees will be shown clearly at checkout before you confirm your order.
Packaging & Handling
- All orders are packed with care to ensure your items arrive in perfect condition.
- Each item is quality checked, folded neatly, and packed securely in eco-friendly packaging.
Delivery Instructions
You may provide special delivery notes (e.g., preferred time, landmarks) during checkout. Our delivery partners will do their best to accommodate these requests.
Order Tracking
Once your order is dispatched:
- You will receive an email or SMS with your tracking number or courier details.
- You may track the status of your delivery through the courier’s tracking page or contact us for assistance.
Failed Deliveries / Missed Calls
- If the delivery partner cannot reach you after multiple attempts, the package may be returned to us.
- In such cases, you may need to pay a re-delivery fee or collect it from a designated point, depending on the courier’s terms.
Delays or Delivery Issues
While we strive to deliver on time, delays may occasionally occur due to:
- Unreachable addresses
- Courier network issues
- Adverse weather or road closures
If your order is delayed beyond 7 working days, please contact us at +94 77 765 4791 so we can follow up immediately.
Change of Delivery Address
- You can update your delivery address before your order is dispatched.
- Once shipped, address changes cannot be guaranteed.
- Please double-check your shipping address before confirming the order.
Frequently Asked Questions
Q: Can I pick up my order instead of delivery?
A: Currently, we do not offer a self-pickup option. All orders are shipped through our delivery partners.
Q: Can I choose the delivery time?
A: While specific time slots cannot be guaranteed, you can leave your preferences during checkout. We will try to inform the courier accordingly.
Q: Do you deliver on weekends?
A: Courier deliveries are usually made on weekdays. Some services may deliver on Saturdays depending on location.
Our Commitment
We want every Feylora customer to receive their order safely, quickly, and with care. If anything goes wrong, we’re here to make it right.
Contact Us
If you have any shipping or delivery-related questions:
Email: support@feylora.lk / shop.feylora@gmail.com
Phone: +94 77 765 4791
Website: https://feylora.lk