Terms & Conditions

Last Updated: [7/5/2025]

Welcome to Feylora.lk. These Terms & Conditions (“Terms”) govern your access to and use of our website https://feylora.lk, including all information, tools, products, and services made available to you.

By visiting our site or making a purchase, you agree to be bound by the following Terms. If you do not agree with these, please refrain from using our website.

About Feylora

Feylora is a Sri Lanka-based online boutique offering women’s fashion items, including dresses, accessories, and lifestyle products. All purchases made on the site are subject to the policies outlined here.

Orders & Acceptance

When you place an order, you will receive an email confirming receipt.
Acceptance of your order is confirmed only after full payment is received and your item is dispatched.
We reserve the right to refuse, cancel, or limit any order for reasons including:

◦ Product unavailability

◦ Incorrect pricing or description

◦ Suspicious or fraudulent activity

Pricing & Payments

All prices are displayed in Sri Lankan Rupees (LKR) and are inclusive of applicable taxes.
Prices are subject to change without prior notice.
Accepted payment methods include:

◦ Credit/Debit cards

◦ Online banking

◦ Mobile payments (via payment gateway such as PayHere)

We do not store or handle payment details. All transactions are processed via secure third-party payment gateways.

Shipping & Delivery

Orders are processed within 1–2 business days.
Delivery within Sri Lanka takes 2–5 business days depending on location.
Delivery fees vary and are displayed at checkout.
You will receive tracking information via email or SMS.

Visit our Shipping Policy for full details.

Returns & Exchanges

Cash refunds are not offered.
Eligible items can be exchanged or returned for store credit as per our Return & Exchange Policy.
You must contact us within 3 days of delivery to request a return.
Sale or discounted items, innerwear, or used items are non-returnable.

Privacy & Data Protection

We respect your privacy and only collect information necessary to process orders and enhance your shopping experience.
We do not share your personal data with third-party advertisers.
Read our full Privacy Policy for more.

Product Information & Colors

We strive to display product images and descriptions as accurately as possible.
However, due to lighting, screen differences, or fabric textures, slight color variations may occur.
Size measurements are approximate, and we recommend reviewing the size guide before purchasing.

User Conduct

By using our site, you agree not to:

Violate any applicable laws
Use fake or fraudulent information
Post abusive or misleading content (e.g., fake reviews)
Attempt to hack or disrupt our services

We reserve the right to ban, restrict, or take legal action against any user who violates these terms.

Intellectual Property

All content on Feylora.lk – including logos, text, images, designs, and graphics – is the property of Feylora or licensed to us. You may not reuse, copy, or distribute our content without written permission.

Limitation of Liability

Feylora.lk will not be held liable for:

Delays in delivery due to courier or third-party issues
Product color or size differences due to device display
Unauthorized access to personal data via browser/device errors

Our liability is limited to the value of the product purchased.

Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the site indicates acceptance of these changes.

Contact Information

If you have any questions about these Terms, please contact us at:

Email: support@feylora.lk / shop.feylora@gmail.com

Phone: +94 77 765 4791

Website: https://feylora.lk